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In the year ahead water companies will provide a package of measures worth more than £40 million to support customers who are struggling to pay or in debt.

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.

It is looking increasingly uncertain that any member state of the Water Framework Directive (WFD) will achieve good status in all water bodies by 2015, and significant use of exemptions is likely to be required.

The water industry in England and Wales is currently working to put in place a new Alternative Dispute Resolution (ADR) service.

Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.

Michael Roberts, Chief Executive of Water UK, has responded to the publication of Labour's 'Clear Water' report.