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Last month (February 2016) saw the opening of the process to obtain grants to promote or provide access to tap water for children in public spaces.

Water customers in England and Wales can now go to an independent adjudicator if their complaint has not been resolved by their water company and after intervention from CCWater.

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available.

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

The water industry is ready to take forward the measures in the new Water Act which will bring long-term benefits to customers and the environment.

Water re-use systems can use rainwater, or treated water from washing, reducing per capita consumption by up to half. However, even developers of environmentally friendly housing schemes say few homebuyers want to install water re-use systems.

The European Commission has published a series of "common minimum principles" for Member States on the extraction of shale gas using hydraulic fracturing (fracking). The principles lay down areas where Member States should focus national requirements in their planning and environmental requirements. They do not indicate any support or otherwise for the recovery of shale gas.

Water UK has responded to Defra's consultation on the draft Strategic Policy Statement and directions to Ofwat.

Water companies are putting public interest first and dealing firmly with issues which threaten trust, Water UK Chief Executive Michael Roberts said today (Thursday 1 March 2018).